RETURN & EXCHANGE
When buying on the webshop www.louise-roe.com
When purchasing from www.louise-roe.com, Louise Roe Aps gives you 14-days money back guarantee from the day of delivery. We do not cover shipping costs and/or additional duties and/or taxes if you choose to return the item. If you wish to request a refund, you need to contact us within the 14 days and return your product in perfect condition. Shipping and handling are at your expense and your risk. We will not compensate for products that have been lost or broken during shipping when returned to Louise Roe Aps. Refunds will be made to the credit card used at ordering within 14 business days after receiving the returned item.
ATT: All orders placed between November 5th and December 22nd 2021 can be exchanged until and including January 20th 2022. This is only and extension of the usual 14-day return period and the rest of our return policy is still valid. A money refund is still not possible 14 days after purchase.
Faulty products that have been purchased from our web shop can be replaced or refunded within 14 days after delivery. Please note that the return address is:
Louise Roe Aps
1120 Copenhagen K
Call us at +45 3535 0110 or firstname.lastname@example.org for more information.
Louise Roe Aps trades under the Danish guidelines and laws given by Forbrugerstyrelsen. This means that you can send a complaint about deficiencies of the product which occurred within 24 months after purchase. This does not apply to defects, damage or wear caused by misuse, lack of maintenance or normal wear.
For complaints, defects or missed deliveries: Please contact email@example.com
Louise Roe Aps does not cover the shipping cost of a complaint.