RETURN & EXCHANGE

RETURN POLICY

When purchasing from www.louise-roe.com, Louise Roe ApS gives you a 14-day money-back guarantee from the day of delivery.

During this period, you have the right to withdraw from your purchase. You may exercise this right by contacting us within 14 days of delivery or by submitting the online withdrawal form available on our website.

We do not cover shipping costs and/or additional duties and/or taxes if you choose to return the item. If you wish to request a refund, you must notify us within the 14-day withdrawal period and return your product in perfect condition.

Shipping and handling are at your expense and your risk. We will not compensate for products that have been lost or damaged during shipping when returned to Louise Roe ApS.

Refunds will be made to the credit card used at the time of purchase. Refunds will be processed within 14 business days after we have received the returned item, or after you have provided proof that the goods have been returned, whichever occurs first.

Faulty products purchased from our web shop can be replaced or refunded within 14 days after delivery.

Please note that the return address is:

Louise Roe Aps
Vognmagergade 9,
1120 Copenhagen K
Denmark

Call us at +45 3535 0110 or info@louise-roe.com for more information.

WARRANTY

Louise Roe ApS trades under Danish consumer protection law as administered by Forbrugerstyrelsen. This means you can file a complaint regarding defects that appear within 24 months after purchase.

This does not apply to defects, damage, or wear caused by misuse, lack of maintenance, or normal wear and tear.

For complaints, defects, or missing deliveries, please contact info@louise-roe.com.

Louise Roe ApS does not cover the shipping cost of a complaint.